Our in-house team will help you use social media in a way that aligns with the strategic goals of your business. Our services include social media strategy, social media monitoring, social media management and technical development and consultation.

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Online reputation management

Online reputation management is the process of listening and responding to how your brand is perceived across all types of online media. 

Online reputation management is also about identifying and managing potential criticism or negative comments before they evolve into problems that damage brand reputation.

Our online reputation management process involves proactively listening to, researching and analysing online conversations about your brand. Knowing at all times what people are saying about your products or services gives you the power to decide if, and how to respond or join conversations, helping you take charge of your brand's reputation.

We'll also create a response and reaction plan to help you assess risk and how best to mitigate against it.

We can also develop crisis communication plans and ensure that the correct escalation processes are in place, helping to avert problems before they get out of control.

Find out how we can help safeguard your reputation online.

Case studies 
Telefónica Europe social media case study
Jimmy Choo social media case study
RS Components social media case study - DesignSpark
Virgin Media social media case study
Topshop - wish you were at topshop
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FreshNetworks provided expert insights, an effective methodology and ongoing advice which helped us to avoid the many pitfalls in using social media.

Marketing Manager,
Office Depot