As Client Partner your core remit, aside from leading a small team, will be to establish strong relationships with key clients and help grow the client portfolio revenue and gross profit. You will help drive the strategic focus of the Client Services team and work with a few, large clients, directing and analysing their social media strategy within the context of their overall digital marketing strategies. Reporting directly in to the MD, you will be one of 3 Client Partners on the client services side overseeing the delivery of all projects for your clients and ultimately assuring quality output.
You will operate with genuine autonomy, taking responsibility for delivering high quality consultancy and working with the FreshNetworks technical and production teams to deliver social media projects that deliver outstanding results for your clients.
What you will be doing
• Growing the client portfolio revenues to reach gross profit goals
• Inspire, coach and lead your team
• Use your consultancy skills to develop relevant social media strategies for clients
• Oversee the delivery of all projects for your clients and ultimately assure quality
• Remain up-to-date on thinking in social and digital and become a thought leader for the team
Responsibilities
This role will require you to
• Lead and direct the Client Services team, focusing on delivering planned revenues for several key accounts.
• Maintaining an active client development focus to drive the growth of the business
• Inspire, coach and lead your team.
• Lead in the planning and strategy of the team
• Using your well honed consultancy skills to develop social media strategies for your clients that deliver measureable results.
• Oversee high quality delivery of social media initiatives for your clients by working closely with the production, community management and technical teams
• Manage and influence senior-level client contacts and maintain positive working relationships.
• Deliver regular feedback, analysis and reporting to the client to demonstrate how its social media initiatives are adding value to the brand
• Remain up to date on all aspects of brand digital marketing and how social media fits into this.
Who we’re looking for:
This is an exciting opportunity to take a senior role and drive the expansion of the FreshNetworks’ Client Services team at a relatively early stage in the company’s growth.
You need to have proven agency experience, excellent account direction skills and a passion for social media.
You will also have demonstrable aptitude in the following skill areas; Consulting skills – ability to deliver at pace, provide advisory relationships to clients and present clear and concise conclusions. Strategic skills – ability to develop real insight and execution plans in response to client problems and confidently advise senior level executives. Navigation – ability to work alongside senior stakeholders to guide complex transformations and the rigour to track delivery and overcome issues along the way.
You’ll be excited by the prospect of joining a fast growing, entrepreneurial agency where you can make a real difference in helping us transform and build one of the most successful new digital agencies in the UK.
Your people skills will be second to none. You’ll be an excellent client handler and ferocious networker and be committed to building strong relationships with both clients and key internal stakeholders. You will also enjoy leading and managing a team and have a positive approach, with bags of energy and the ability to inspire and motivate others.
You will be an astute commercial and strategic thinker with excellent experience in the world of social media, or brand/strategy consultancy. Your record will demonstrate creative and innovative thinking balanced by sound analytical approaches.
